Frequently Asked Questions

Web Hosting

1. What is Web Hosting?
Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online. which gives you complete control over your site contents.

2. What exactly is spacer? 
Diskspace is the size your website can be. Every single letter on your website has to be stored somewhere on your web host’s server. Each letter is one byte, and a megabyte is roughly one million bytes. HTML pages are usually very small, but it is the extra images, scripts, and even databases that can take up large amounts of disk space.

3. Bandwidth/Transfer

Is the amount of data the server will allow your site to send in a month. Transfer is usually measured in gigabytes – billions of bytes. Bandwidth is one factor that determines the speed of a network.Once you go over your monthly limit, a host may either shut your site down for the remainder of the month or it can charge you ‘overage.

4. What is Domain Hosting?
The use of a domain name for your website is absolutely necessary for a professional web site, and to host your own domain you will need to find a real web hosting provider with domain hosting. Many web hosting plans actually include the price of a domain registration, so don’t register your domain before you have chosen your web hosting company.

5. What is a web server?
A web server is either a special computer or server for reliable hosting of websites, or the software application that runs on that server. The two main web server applications used by most web hosting providers are 
Microsoft’s Internet Information Services (IIS) for windows hosting and Apache for Unix hosting.

6. What is Uptime? 
   — it is the amount of time your site is online throughout the entire month.
The best uptime would be 100%, but because things can break, we offer 99.9% uptime guarantees.

7. What is Shared Web Hosting? 
Shared webhosting simple refers to the fact that your site is on one server, and that this server hosts mulitple sites. You are virtually shared – your site will not be the only one on this specific server.

8. How do I get my files to my web site?
  You need to use an FTP (File Transfer Protocol) package such as Cute FTP or WS_FTP.You can also use Cpanel to upload files to your space.

9. Can I upgrade my Hosting Package?
Certainly,Yes. You can do this at any time. Please contact us ,We will confirm the price with you, send you information on how to pay for this and upgrade the account.

 

Email

1. What is Autoresponders?
Auto responders are automatic email replies sent whenever an email is received or a certain account. For example, if you are traveling and would not be checking your email for a week, you can set your auto responder notifying those who send emails to your account that you are unavailable.
2. What is Email Forwarding?
If you have an existing email account already, you may want to forward emails to another email account so you only need to manage one account. To forward emails from contacts@yourdomain.com to info@infoproductsbiz.com, it is set up with the hosting provider of www.yourdomain.com.

3. What is POP3?
Post Office Protocol version 3 (POP3) is a standard mail protocol used to receive emails from a remote server to a local email client. POP3 allows you to download email messages on your local computer and read them even when you are offline.

4. SMTP (Simple Mail Transfer Protocol)
SMTP allows you to send email from your email@mydomain.com. If supported, the server settings may be from the hosting provider of mydomain.com,Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet. SMTP uses TCP port 25 or 2525 and sometimes you can have problems to send your messages in case your ISP has closed port 25 (How to check if port 25 is open?). To determine the SMTP server for a given domain name, the MX (Mail eXchange) DNS record is used. 

5. How many email accounts can I have?

All our hosting packages come with unlimited email accounts

6. What is Web Mail ?
Web mail is a web based interface to your own email directories on your web server. If you use domain hosting, your web hosting provider will also offer to support a number of email accounts based on your domain name. You can download the email in those accounts to your own computer, using Outlook Express or a similar email client, or, if your web hosting company offers web mail, you can access your email with web mail as you would access a hotmail account from any computer you happen to have access to.

7. How do I access my webmail?Our customers can access their webmail by going to the address http://yourdomain.com/webmail. The yourdomain should be substituted with your own domain name.

Virtual Private Servers

1. Can I run Ruby on Rails/Django/PHP/PERL?
Yes. You’re managing your VPS. You can install and configure whatever you want.

2. Do you move hosting accounts/configure apache/migrate/configure X?
No. This is an unmanaged service. We’re taking care of hardware and network. Anything will be billed.


3. Do you offer discounts for advance payment?

Yes. You can pay monthly or quarterly. You get a discount of 5% if you prepay for six months. If you prepay for a year, we offer a 10% discount.

USSD

1. What is USSD?

USSD is an interactive, menu-based technology, supported on almost all mobile phones.  Some examples of service usage are airtime top-ups, “please call me” services, balance checking and mini statements delivery. USSD short code format is defined by the * and # signs at the beginning and the end of the series of digits.


2. What kind of information is pushed from Explorer Technologies side over the APIs?

The information available to the client when using Infobip API’s consists of the following:

  • MSSIDN (the number from which the end subscriber has called the short code)
  • ShortCode (the short code which has been dialed by the end subscriber)
  • SessionID (the session id generated for the call request)
  • NetworkName (name of the end-subscriber’s network)

3. What is difference between SMS and USSD with respect to security?

As a technology, USSD is not stored on the mobile phone. This way, all the sensitive information (like PINs, account balances etc.) are not stored and can be obtained if, for example, the mobile phone gets stolen. Infobip’s USSD platform is PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring a compliance with strict data security standards set by the payment card industry. We are trusted to process sensitive cardholder data with maximum security and reliability.

4. What Kind of API does Explorer Technologies Ltd Provide?

There are two types of APIs available: REST/JSON and XML API.
5. What can USSD be used for?

USSD push is often used by financial institutions in the process of 2-factor authorisations and other security processes. For example, banks can deliver one-time-pins in the form of USSD messages and avoid costs of creating additional security hardware and software.

6. What are the benefits of USSD Technology?

USSD technology is available on all the networks in South Africa. USSD is much faster than SMS (3 times on average) and offers a lot of flexibility to the application creator and to its user. It is a GSM based technology, meaning that it’s not dependent on Internet connectivity and data traffic. No extra software downloads are needed from the mobile phone user’s side.

7. What is the difference between USSD and SMS?

USSD is a menu-based service which runs as a real-time open session between the application and the end-user. While SMS is a store and forward technology, USSD texts and interactions are not stored on the mobile phone. SMS content remains stored in the mobile phone memory. Additionally, USSD can have up to 182 characters, while SMS is limited to 160 characters.

Bulk SMS

1. What is SMS?
SMS is the short form of Short Message Service. This is the way to send short text messages directly to mobile phones. A SMS message has a maximum length of 160 characters.

2. What are the advantages of your SMS service?
We provide methods to send SMS (messaging) one by one or in bulk. Low Per Message Cost, Zero up front cost and Fast Delivery are some of the key advantages of our SMS Service.

3. How long does message delivery take?
The average delivery time through our SMS Gateways is around 5 seconds, however this time may be affected by queue on operator SMSC

4. How can I make a payment for SMS credit?
Payment can be made through any of the available payment options ATM/Debit Card, Fund Transfer or by Bank Deposit.Click Here for more details.

5. How long does it take before credits purchased is added to my account?
Purchased credits will get added to your account immediately your payment is confirmed if you made the payment through Bank Deposit or fund transfer. The credits for which the payment is done through ATM/Debit Cards on our website will be activated automatically.

6. I forgot my password. How do I retrieve it?
You can retrieve your password by clicking on the Forget password option in the Login page. The passwords will be reset and you will receive the new password on your registered mobile number and email id.

7. Do you charge any monthly charges or start up fees?
No. It is FREE to register and you only need to pay for sms credits.

8. Is there a minimum monthly purchase required?
No, there are no minimum monthly charges. Simply purchase credits whenever you need more.

9. What will happen if I do not use my sms credits.
SMS purchased can be used at any time.

10. How do I Upload Contacts File (CSV Format)?
• Open a new file in notepad or any text editor on your system.
• Enter the contact details in the following format :
First Name, Last Name, Mobile Number, Email Address 
Sample Data:
John, Paul, 23411111111, john.paul@abc.com
Kevin, Sam, 23400000000, Kevin.sam@abc.com
• Save the file in your system with .csv extenstion. (e.g. mycontacts.csv)
• Click Import Contact —>Next—->Import From File—–>Next—–>From CSV. Then browse button of Contacts File (CSV Format) field and select the file, which you have created, and then click the Upload button.

 

11. How do I view my delivery Report?
Log in to the web based control panel and go to “Reports—>Campaign Reports ”

12. What is a Sender-Id?
The sender-id is the originating number (or alpha string) that appears on the recipients phone. A sender-id is a string of up to 11 characters. 

13. How will I know if the messages are delivered?
It’s important to regularly maintain your contact list to ensure that you are not sending messages to invalid numbers. We provide you with real time delivery reports with details of message sent and their delivery status.

14. What is developer API?
Developer API (Application Programming Interface) is a medium which provides the options to request and execute the SMS functionalities. Our HTTP based API extends our sms functionalities by allowing you to integrate the sms features with your Web and Desktop applications.

Payments
General FAQ